Terms & Conditions
Summitathome.co.uk TERMS AND CONDITIONS
Our terms of sale (“Terms of Sale”) detail the terms & conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.summitathome.co.uk (“our site”) to you.
We do ask that you please read these Terms of Sale carefully before ordering any Products from our site, www.summitathome.co.uk. These Terms of Sale detail who we are, how we will supply our Products to you, how the contract may end, what to do & whom to contact if there is a problem and other information. If for any reason, you do not agree to these Terms of Sale, please do not order any Product through our site. These are our general Terms of Sale.
When we run sales promotions or offers we may publish specific, additional terms of sale. These terms are in addition to our general Terms of Sale. We ask you to review all terms of sale before ordering Products that are part of a sales promotion or offer.
- INFORMATION ABOUT US
1.1 www.summitathome.co.uk is a website operated by Summit Chairs Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 1324365. Our registered office is Fortescue House, Court street, Trowbridge, Wiltshire, BA148FA. Our VAT number is GB301693579
- ORDERING PRODUCTS ONLINE
2.1 Products can be ordered through our website, www.summitathome.co.uk, following the ordering process as laid out. By ordering through our website you will be under obligation to pay for the products in that order if your order is accepted by us.
2.2 The website allows you to check, amend and update your order before submitting it to us. Please order your product carefully & check your order at each stage.
2.3 Orders are subject to us accepting them. We will send an email confirmation once your order has been placed, this will confirm acceptance by us. Our contract is only valid once this email has been sent. We will charge your chosen payment method after we accept your order. We will also send a further email when your order has been dispatched.
2.4 We cannot stop an order once it has been dispatched. Please refer to the returns policy below at clause 9.
2.5 Before placing an order, please ensure you are able to take delivery of the product. This includes access to your room of choice, through doors, stairs or any other issue which may impede delivery.
2.6 We ask that you keep your contact details up to date incase we need to contact you regarding your order.
- AVAILABILITY OF PRODUCTS
3.1 We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay. All orders for Products are subject to the availability of those Products and the materials for making the Products.
3.2 If we are unable to supply you with a Product, eg, because we’re out of stock of materials or because of an error in the price (see clauses 5.4 and 5.5 below) we will contact you by email and we will not process your order. We will refund you the full amount as soon as possible.
4.1 Our prices are displayed on the website, except in cases of obvious error.
4.2 Our prices may be subject to change, however changes will not affect any order we have accepted.
4.3 All of our prices include VAT (where it applies) & includes delivery costs, unless otherwise stated.
4.4 Despite our reasonable efforts, it is possible that some of the Products listed on our site may be incorrectly priced. If this happens, we will contact you with the correct information to discuss whether you still wish to go ahead with the order.
4.5 We are under no obligation to sell the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance.
- WEBSITE INFORMATION
5.1 The imagery on our site are for illustrative purposes only. We have made every effort to display the colours accurately, however, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. Therefore, the Products that are delivered to you may vary slightly from those images.
5.2 We have made every effort to be accurate, however the measurements on our website including weights, dimensions and capacities are approximate only.
- PAYING ONLINE
6.1 We accept payment on our website using the payment methods as detailed. You must pay for the Products before delivery.
6.2 Your payment details must be valid and correct at the time of order.
- RISK AND OWNERSHIP
7.1 Ownership of the Products will pass to you, the customer, when we receive full payment for the order.
7.2 Once you (or a third party other than the carrier and indicated by you) take physical possession of the products, the Products will be your responsibility from that time .
8.1 Our delivery service is outlined on our website. Our delivery timescales are estimates and subject to our carrier service. For more information, please visit our Delivery section.
8.2 Unless otherwise stated in the product details, shipping is free of charge and only available to destinations in Mainland Great Britain. This excludes islands of Great Britain only accessible by air or sea and Northern Ireland. If you require delivery to British Islands, Northern Ireland or other International destinations our customer services will be pleased to provide a cost. Deliveries are made only on working week days. If you would like delivery on a Saturday our customer services will be pleased to provide a cost.
8.3 We will notify you of an estimated delivery date when we confirm your order. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen circumstances either in manufacturer or with our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
8.4 Once your order is dispatched, we will email a tracking number for our delivery partners website. Please contact customer services if you have any issues tracking your delivery.
8.5 Your delivery will be completed once we deliver the Products to the address on the order. If no one is available at your address to take delivery, our delivery partner will leave you a note with information about how you can rearrange your delivery. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you in accordance with the terms of clause 9 below.
8.6 Please take care when opening the product packaging to avoid damage to the goods and to enable reuse of the packaging if the goods are to be returned.
9 RETURNS, REFUND & CANCELLATION POLICY
9.1 We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.
Right to cancel
9.2 You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this clause 9. Please note that the right to change your mind does not apply to any bespoke Products you purchase from us (ie, Products that we create to your specification or are clearly personalised).
Whilst we hope you are happy with placing your order, as these are bespoke items we do ask you contact customer services within 3 days to request a cancellation form & refund, which will be processed within 14 days.
Products typically are manufactured & shipped within 3 to 6 days of order placement, so if you notify customer services after 3 days of placing the order, the refund will be issued within 14 days, but the refunded amount will vary depending on the shipment status of the order.
9.3 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.
9.4 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement within 14 days of delivery (e.g. An email or a telephone call). Products may be returned for a full refund (unless otherwise indicated in the product details) less a £30 courier fee for our pick up service, as long as they meet the following criteria:
- The products are returned in the original packaging.
- The products are returned in un-used, as new, re saleable condition.
- The return is requested within 14 working days of your delivery date.
Once the return has been confirmed by our team, you will be provided with a return label as well as shipment instructions.
The easiest way to do this is to contact our Customer Services team on telephone or email. You may use the following model cancellation form, but you are not required to do so:
To: Summit Chairs Limited, Aintree Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XB
Phone 01225 777844
I/We (*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service(*)
Ordered on (*) / received on (*)
Name of consumer(s),
Address of consumer(s),
Signature of consumer (only if this form is notified on paper)
(*) Please delete if not applicable
9.5 To meet the cancellation deadline, please send your communication concerning the exercise of your right to cancel, before the cancellation period has expired.
9.6 If in the event you cancel your contract with us, we will fully reimburse your payments received, including the cost of delivery. We reserve the right not to reimburse you for the supplementary costs arising from the return of your goods, see our Returns section for further information.
9.7 Once we have received the products back, we will make the reimbursement no later than 14 days after the day we received written notification of your decision to cancel the contract.
9.8 We will refund you using the same payment method used for ordering unless you have requested otherwise. You will not incur any fees as a result of the reimbursement.
9.9 You are liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. In this instance, we may make a deduction from the reimbursement for loss in value of any Products supplied. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.
9.10 As a consumer, you will always have legal rights in relation to faulty products or products not as described. These legal rights are not affected by the returns policy in this clause 9 or any of the other general Terms of Sale set out in this Section B. If we are collecting the Products because they are faulty or mis-described, we will refund the price of the Product in full plus any delivery charges.
9.11 We will refund you through the payment method used to place the order.
9.12 If you change your mind and exercise your right to cancel under clause 9.2 above, after delivery, then you must return the Products to us in a resaleable, unused condition. We will arrange to have the goods collected from the address to which they were delivered, at a convenient time/date. We charge a collection fee and we ask you carefully repackaging the goods using the original packaging materials. We will supply you with a pre-filled returns label to print and attach to the packaging.
For more information about the specific return and collection costs that apply to different items and other information regarding returns and refunds, please refer to our Return & Refunds page
9.13 If you exercise your right to return the Products under clause 9.10, due to the Products being faulty, or not being delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us within their original packaging. We will arrange to collect the Products from your address at a time convenient, as described in clause 9.12. However, in this case, we will not charge a collection fee.
9.14 Please contact Customer Services using the contact information shown on the cancellation form in clause 9.4 or found elsewhere on our website.
- 5 YEAR LIMITED GUARANTEE
All of our products are covered by the following 5 -year limited guarantee (the “Guarantee”).
10.1 Persons covered: The Guarantee extends to the first purchaser of any SummitAtHome product indicated on the official receipt, and is valid for the shorter of the period of time such purchaser owns it and 5 years from the date of initial purchase. The Guarantee is not transferable to any other subsequent purchaser, transferee or user of the product. Please retain a copy of your receipt as proof of purchase.
10.2 Products covered: The Guarantee extends to SummitAtHome products purchased directly from us through our site, provided that the items are purchased, delivered and used within Mainland Great Britain.
10.3 Scope of Guarantee:
We guarantee that our products are fit for the purpose for which they have been designed. We further guarantee the goods to be free from defects in materials and workmanship for a period of 5 years from date of initial purchase.
Your guarantee includes a repair service should the product fail during the guarantee period
If fabric needs to be replaced due to a repair, it may not be exactly the same fabric as the original, but we’ll try our hardest to find the closest one available.
If your product can't be repaired, then we'll replace it with the same model. However, if your product is no longer available, we will swap it with one of an equivalent specification or purchase value.
(a) this guarantee covers the following defects in materials and workmanship:
- Fault in or failure of any structural component including parts made of steel, aluminium, plastic or wood.
- Fault in or failure of stitching, stapling, inflatable lumbar or webbing.
(b) This Guarantee does not cover the following:
- Degradation of foam and fabric as a result of fair wear and tear.
- Colour fade of fabric or other materials as a result of exposure to light.
- Swivel chairs in use by persons over 150Kg in weight unless otherwise stated in the product details.
- Swivel chairs in use for more than 8 hours per day unless otherwise stated in the product details.
- Conditions arising as a result of fair wear and tear, negligence, wilful damage or misuse by you;
- Any comfort preference or normal increase in the softness of the foam and materials.
(c) In addition, the Guarantee is automatically invalidated in the following circumstances:
- if the product has been used in a manner incompatible with its intended design, or in breach of our written or oral instructions regarding its storage, assembly or use.
- if the product has been repaired or altered by someone other than SummitAtHome or its authorised agents or without our prior written consent.
- if the product has been soiled or rendered unhygienic, including as a result of tears, burns, cuts, stains or liquid damage by you.
- if you fail to comply with any of the procedures set forth below in clause 10.4 (Guarantee Claim Process).
(d) In the event of a dispute regarding the applicability of the Guarantee, we may require that the product be inspected by a recognised and qualified third party, such as the Furniture Industry Research Association (“FIRA”) or similar party. You agree to provide reasonable assistance to us and such third party to facilitate and enable such an inspection.
10.4 Guarantee Claim Process: To make a claim under the Guarantee, you must follow the following procedure:
(a) Notify us in writing of the Defect within 14 days of the date you discover or ought reasonably to have discovered the defect.
(b) Provide us with a copy of the receipt as proof of the original date of purchase. Provide us with a description of the fault and any photographs that we ask for to assist us in assessing the next step.
(c) Following our acceptance of your claim our Customer Services team will contact you to:
- Arrange a mutually acceptable time for a SummitAtHome technician to visit and make a repair or, if he is unable to affect a repair, return the product to us for repair.
- Arrange for the product to be returned to us for inspection, repair or replacement.
Should transportation costs be incurred in connection with the return from an address within Mainland Great Britain you will not be liable for these costs. You will, however, be liable for the costs of our delivering to you your replacement product. In addition, you will be liable for the costs of returning products from addresses outside Mainland Great Britain (if we accept such a return notwithstanding clause 10.2).
10.5 Remedy & Liability
(a) In the event of a defect that is covered by the terms of the Guarantee as set forth above, we will provide you with a repaired or replacement product within 90 days of receiving your original
(b) Nothing in this clause 10 will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau. We do not in any way exclude or limit our liability for loss or damage resulting from the negligence of the manufacturer or distributor of the mattresses.
11.1 From time to time, we may run prize draws, competitions or other prize promotions ("Competitions") on our site.
11.2 The length of time the Competition runs for, the conditions for entry to the Competition and the prizes for winning or taking part in the Competition will be subject to our discretion and will be available for time to time on our Competitions page.
11.3 We will make the rules of any Competition we run available to you before you participate in the Competition.
- SALES PROMOTIONS
12.1 From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us.
12.2 The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be subject to both their own Sales Promotion terms as well as within these general Terms And Conditions.
12.3 If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in Sales Promotions – Terms Of Sale and the general terms set out in Terms And Conditions, will both apply. To the extent of any inconsistency, the Promotion-specific terms set out in Sales Promotions – Terms Of Sale shall prevail.
- GIFT CARDS & DISCOUNT CODES
13.1 Gift Cards can only be purchased through SummitAtHome website.
13.2 Gift Cards will be sent via email once purchased; the customer receives an email that contains a unique gift card code that they can use at checkout to redeem its value. Gift Cards are subject to Shopifys gift card Terms of Service.
13.3 Gift Cards are valid for one year from the date of issue and cannot be extended.
13.4 The value of any gift cards you use will be deducted from the total cost of your order. Any balance can be used on future orders. We have no minimum spend on using the voucher and vouchers can be used against any order.
13.5 Gift cards and discount codes must not be shared on social media or customer forums, we reserve the right to invalidate them.
13.6 Only one discount code can be used against any one order, this includes promotional codes or any other offers. You cannot use multiple codes/offers on one order.
13.7 When you use a gift card or discount code you must be the authorised recipient and you must use in in accordance with our terms of sale. If we deem the gift card or discount code to be used outside of these terms or in breach, we can reject or cancel your gift voucher or discount code.
13.8 Please contact customer services if you have difficulty in redeeming codes or gift cards.
13.9 Orders using a gift card or discount code are governed by our Terms of Sale.
- OUR LIABILITY TO YOU
14.1 We are under a legal duty to supply Products that are in conformity with our contract with you.
14.2 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
14.3 The maximum loss or damage we will be responsible for under clause 15.2 is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.
14.4 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.
14.5 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
- YOUR INFORMATION
- EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable eg, fire, flood, severe weather, explosions, war, acts of terrorism or acts of local or central Government or of any other competent authorities, or any other reason out of our control, provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
- EACH OF THESE TERMS OPERATES INDEPENDENTLY
17.1 Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- RESOLVING DISPUTES
18.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at email@example.com and attempt to resolve the dispute with us informally. You can also write to us at: Summit Chairs Ltd. Aintree Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XB. Or call 01225 777844
- RIGHTS OF THIRD PARTIES
19.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
- UPDATING THESE TERMS OF SALE
20.1 We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.
- TRANSFER OF OUR RIGHTS
21.1 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.
- LAW AND JURISDICTION
22.1 These Terms of Sale are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.
22.2 You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
- CONTACT US
23.1 If you have any queries about these Terms of Sale, please send contact our Customer Services team. We’ll be here to help.
- CONTACTING YOU
24.1 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
Last updated: 1 October 2020
- COMPANY DETAILS
1.1 www.summitathome.co.uk is a website operated by Summit Chairs Limited (we, our, us). We are registered in England under company number 01324365. Our registered office is at Fortescue House, Court Street, Trowbridge, Wiltshire, BA14 8FA, United Kingdom. Our VAT number is GB301693579.
- YOUR PERSONAL INFORMATION
- PURCHASE OF PRODUCTS FROM SUMMITATHOME.CO.UK
3.1 The purchase of any products through our site is governed by our Terms of Sale.
- YOUR ACCOUNT AND PASSWORD
4.1 If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party.
4.3 If you know or suspect that anyone other than you know your login details, you must promptly notify us at firstname.lastname@example.org
- RULES OF ACCEPTABLE USE
5.3 If you choose to upload pictures to our Instagram 5.2, you must not: (a) upload or otherwise transmit any images containing content that is unlawful under English law, objectionable or otherwise harmful or contrary to public interest, public order or national harmony in all relevant jurisdictions; (b) harm minors in any way; (c) upload or otherwise transmit any image you do not have a right to make available under English law or under contractual or fiduciary relationships; (d) upload or otherwise transmit any image without the permission of the content owner or otherwise infringe any patent, trade mark, trade secret, copyright or other proprietary rights of third parties; (e) upload or otherwise transmit any image that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) engage in unlawful activity or intentionally or unintentionally violate any law, statute, ordinance, regulation, rule or code, including any regulations, rules, notices, instructions or directives of any regulatory body or authority, governmental agency or national or other securities exchange of any jurisdiction; or (g) contribute any illegal, unethical or abusive content in any image, or use our social media for any abusive or illegal activity.
5.5 The responses described above are not limited and we may take any other action we reasonably deem appropriate.
- LIMITED LICENCE
6.1 We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site's content is prohibited. This prohibition includes, but is not limited to:
(a) making commercial use of our site's content;
(b) reproduction of the Summit At Home name, logo, trade marks or any other content available on our site; and
(c) downloading or copying any of our site content for yourself or for a third-party.
6.2 If you wish to make any use of material on our site other than that set out above, please contact: email@example.com
- NOTICE & TAKE DOWN POLICY
7.1 If you believe that content available through the website:
(a) infringes your rights or any rights of a third party you represent; or
(b) otherwise breaches the Rules of Acceptable Use,
please tell us immediately.
7.2 When reporting content, please ensure you provide the information described below in your communication to us: (a) your name & contact details; and (b) a statement explaining whether you believe that the content you are contacting us about: (i) infringes your rights; (ii) the rights of a third party who you represent; or (iii) you otherwise believe the content breaches the Rules of Acceptable Use.
7.3 We will take the action that we believe is appropriate. This may include taking no action where we believe the reported content does not infringe any rights or the Rules of Acceptable Use. We are not obliged to discuss or inform you about our chosen course of action following a report from you.
- DISCLAIMER AND LIABILITY
8.1 Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We are not be liable if our site is unavailable to you at any time or for any period of time.
8.2 Whilst we have taken care in the preparation of the content of our site, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.
8.3 Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is made available to you on an “AS IS” basis. We are not responsible for anything that occurs from your reliance on the content of our site.
8.4 In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.
8.5 We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.
8.6 Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.
- LINKS & LINKING
10.1 Links to third party websites from our site are provided solely for your convenience. If you use these links you will leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.
10.2 You may link to our home page (www.summitathome.co.uk), provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.
- JURISDICTION AND APPLICABLE LAW
13.1 If you would like to provide feedback on our site, please contact us at firstname.lastname@example.org
14. GIFT CARDS
14.1 Please visit https://www.shopify.com/legal/terms-gift-cards for the Shopify terms and condition on our Gift Cards.