Delivery, Cancellations, & Returns
We aim to deliver your product within 10 business days from the date of purchase. We do have some products which may take longer, however this will be highlighted in the product details. Once dispatched, you can track your delivery using the tracking number in your confirmation email. In the case of a shipping delay, the customer will be contacted immediately and will reserve the right to cancel and receive a full refund.
Our products are all bespoke and made to your order. They will arrive fully assembled ready to use, unless otherwise stated in the product details. We do suggest taking care unboxing your delivery to avoid damage to the packaging or product in the event you wish to return the product.
Please note, if there is any damage to the product caused during transit or visual damage to the outer packaging on arrival, please ensure this is noted on the delivery partner paperwork.
Express delivery (3 business days) is available on Operator, Tulip and Tiverton chairs at an additional cost of £9.99.
Whilst we hope you are happy with placing your order, as these are bespoke items we do ask you contact customer services within 3 days to request a cancellation form & refund, which will be processed within 14 days.
Products typically are manufactured & shipped within 3 to 6 days of order placement, so if you notify customer services after 3 days of placing the order, the refund will be issued within 14 days, but the refunded amount will vary depending on the shipment status of the order.
Whilst we hope you will be happy with your purchase, should you wish to return your product please contact customer services within 14 days of delivery. Products may be returned for a full refund, (unless otherwise indicated in the product details), less a £30 courier fee for our pickup service, as long as they meet the following criteria:
(1) The products are returned in the original packaging
(2) The Products are returned in un-used, “as new”, re-saleable condition
(3) The return is requested within 14 working days of your delivery date
Once the return has been confirmed by our team, you will be provided with a return label as well as shipment instructions.
Defective or Damaged Goods:
When you receive your delivery, please check the contents thoroughly immediately. If the item has been damaged in delivery or the product is in any way faulty upon your inspection please contact our customer service team who will be happy to assist. Please note, if there is any damage to the product caused during transit or visual damage to the outer packaging on arrival, please ensure this is noted on the delivery partner paperwork.
We ask that you contact us within 14 days of delivery if you are not entirely satisfied with your product. Our team will ask you to provide details of any faults, including photographs so we can assess how to best assist you.
Our customer service team will issue a refund to your original payment card within 14 days of the refund being authorised. Please note that different card issuers may process the refund outside of this timeframe.
It is the responsibility of Summit to supply customers with goods that meet their consumer rights. If you have any concerns that we have not met our legal obligations please contact us via email (email@example.com) or phone (01225 777 844).